Frequently Asked Questions

COVID-19 RECOURSE: UPDATED SEPT 2021

So let’s start with the GOOD NEWS….

if there is one thing we know it is that during the Covid-19 season people love disposable drinkware! From throwing backyard parties to just not wanting to do the dishes, people are D-R-I-N-K-I-N-G

  • and on that note, we could not express our gratitude enough for supporting our small business through this season! 

Now for the BAD….

Labor Shortage + Lack of Resources** = Minimal Product being Distributed

Our printers are having a really, really hard time getting their hands on blank product. Some days its plastic cups other days it is styro! So with that being said we are experiencing delays in our print schedules, which are in turn delaying your orders. We are working around the clock and praying to the cup gods to shine down on us so we can keep this Covid Party going! 

**UPDATE as of SEPT 2021 ~ The raw materials that are used to make our products are not being able to be sourced. Right now this is heavily affecting Frost Flex. There is about to be a large price increase for these products that our manufacturers are having to implement. For this reason, we are suspending the sale of most stock Frost Flex for the time being. Custom will still be available at a much higher price point. Fingers crossed we get our hands on some materials!!

  • If you have a deadline, shoot us an email / call us and we will get it figured out! 

Wash your hands & drink exclusively in Sassy Cups 🙂 

XOXO –

The Sassy Team

Shipping & Processing
  • Typically we try to get your order out within 24-36 hours! If we don’t have it in stock, we will call to let you know and see if you want to switch colors or products!
  • We ship from Dallas, TX via USPS & UPS
    • *Once a shipment is rendered to the delivery service, we are not held responsible for shipping delays. This includes custom orders.*
      • If you would like to discuss expedited shipping options call us.
      • If something happens or is delayed, we will work together to figure it out.
  • In the Dallas Area? We offer delivery for a fee or you are welcome to come by the office, just give us a heads up!
Can I Put My Own Design On A Cup?

OF COURSE! 

We offer custom printing and have an in-house graphic designer. She will work with you to make your next event perfect! 

*Pricing is more expensive than stock items and there are minimums you have to meet. Visit our custom page for more info!

Need Cups Yesterday? Locate our Retailers!

We are in over 500 stores around the country & we can help find one close to you!

Do You Travel?

We participate in 5 different gift markets throughout the year! Mainly during the Holidays. Subscribe to our Newsletter to make sure you know if we are headed your way. 

Yearly Gift Markets We Attend:

  • The Houston Nutcracker’s: A Spring Spectacular: Houston, TX ~ April
  • Christmas in Cowtown: Fort Worth, TX ~ October
  • The Houston Nutcracker Christmas Market: Houston, TX ~ November
  • Chi Omega Christmas: Dallas, TX ~ November
  • A Christmas Affair: Austin, TX ~ November
When Can We Look For New Designs?

We are constantly adding from our inventory! (& rarely take away) 

Typically you can look for a plethora of new designs in January and July! 

*Have a New Top Seller? Email us at sc@sassycups.com and let us know! You may see it sooner than  you think!*